The BSR Group provides its franchisees with an industry leading Retail Management system (RMS) and Microsoft’s Office 365 for Cloud Email and Company Intranet. All hosted solutions are delivered over a secure national network and supported by in house support teams specialising in both software and systems support.
The primary objective of the Group’s IT team is to ensure all systems, networks and data sources function efficiently and with high availability. This is achieved via regular software & server maintenance with 24/7 network and infrastructure monitoring.
The IT Department is split across four teams, Help Desk, Applications & Data, Security and Infrastructure, and a Projects team. Help Desk is the first point of contact for retailers requiring assistance and the team function 7 days a week, with limited support on weekends. All our teams constantly strive to improve and secure BSR Groups ICT functionality.
Our stores are provided with a centralised, future proofed, secured and integrated retail management system (iRMS). Key elements of iRMS are.
All calls to our Help Desk are registered and logged into our Incident Tracking System. This allows the team to efficiently track every enquiry through to resolution. The Help Desk service is provided to our members between 8.00am and 6.00pm (for your local time), five days a week with Mobile support for critical issues on weekends and public holidays.
To further assist with support, BSR have a team of industry experienced Trainers to satisfy all system training needs for both Store and Internal staff. Training and communication are critical for BSR as our aim is to ensure users get the maximum possible benefit and understanding from our systems.
Our Stores and Head Office staff utilise Microsoft’s Office 365 for both our email and companywide intranet. Being part of Microsoft’s powerful Cloud based solution ensures our Information is available to our users anytime, anywhere and on any device. As with iRMS, our intranet has been built to suit our business and integrates with our web based National Collated Ordering system (NCO). Intranet and Email data is critical and content sensitive, Microsoft 365 and other various layers of BSR Group’s cloud-based security ensures that our data remains protected, backed up and available to the right people.
BSR Group’s Retail Management Systems are entirely hosted. This means backups, maintenance and security of the software and systems are completely managed by BSR. Access to BSR hosted systems is granted and managed through our private and secure national network. To secure systems from Cyber-attack, many levels of security are in place, including user security training. Daily maintenance of software and servers ensures all systems are as secure as they can be. Continuous monitoring of our IT infrastructure ensures systems remain available to our users.