The BSR Group provides its franchisees with an industry leading Retail Management system (RMS) and Microsoft’s Office 365 for Cloud Email and Company Intranet. All hosted solutions are delivered over a secure national network and supported by in house support teams specialising in both software and systems support.
The primary objective of the Group’s IT team is to ensure all systems, networks and data sources function efficiently and with high availability. This is achieved via regular software & server maintenance with 24/7 network and infrastructure monitoring.
The IT team consists of Help Desk Consultants, Software Trainers, System Administrators and Data Administrators/Analysists. Our Help Desk consultants are the first point of contact for retailers requiring assistance seven days a week. The Help Desk is closely supported by our Systems administration team who also constantly strive to improve BSR Group ITC functionality and efficiency.
Our Franchisees are provided with a centralised, future proofed, secured and integrated retail management system (iRMS). Key elements of iRMS are;
All calls to our Help Desk are registered and logged into our Incident Tracking System. This allows the team to efficiently track every enquiry through to resolution. As an incoming call is logged, it’s allocated a unique Call Number for identification which is automatically emailed to the caller for reference. The Help Desk service is provided to our Franchisees between 8.00am and 6.00pm (for your local time), five days a week with Mobile support for critical issues on weekends and public holidays.
To further assist with support, BSR have a team of industry experienced Trainers to satisfy all system training needs for both Franchisees and Internal staff. Training and communication is critical for BSR as our aim is to ensure users get the maximum possible benefit and understanding from our systems.
Our Franchisees and Head Office staff utilise Microsoft’s Office 365 for both our email and companywide intranet. Being part of Microsoft’s powerful Cloud based solution ensures our Information is available to our users anytime, anywhere and on any device. As with iRMS, our intranet has been built to suit our business and integrates with our web based National Collated Ordering system (NCO). Intranet and Email data is critical and content sensitive, Office 365 and various other layers of BSR Group’s cloud based security ensures that our data remains protected, backed up and available to the right people at all times.
BSR Group’s powerful Retail Management Systems are entirely hosted. This means backups, maintenance and security of the software and systems are entirely managed by BSR. Access to BSR hosted systems is granted and managed through our private and secure national network. To secure the Group’s systems from Cyber-attack, many levels of security are in place from ISP to local machine level. Daily maintenance of software and servers ensures all systems are as secure as they can be. Continuous monitoring of our IT infrastructure ensures systems remain available to our users at all times.